Customer Testimonials
Recently took my Q50 sedan here for work. Ed was my service advisor and I found him to be remarkably easy to work with. Very kind, and kept me well updated on the job progress. I also found their pricing to be reasonable and competitive. I would definitely take my car here again if it needs work.
Sierra Logan and Bo made our experience easy as possible Easy to work with and fast Would recommend to any family and friend Thanks guys, appreciate everything you did for me and my wife
I was extremely impressed with the service and care given by all the staff at INFINITI of Akron. The GM, Bo, spent as much time with me as did my wonderful salesman Dylan. Along with them, the finance manager Logan and receptionist (I didn’t catch her name) all stayed way past closing time to allow me to drive my new car home the same day. I was offered well over what I expected (and was offered from other dealerships) for my trade, which was unexpected and greatly appreciated. I highly recommend. And commend them on a wonderful team, working ... Read More Google - May 11, 2025
One of the most pleasant experiences ever buying a new vehicle. Jesse, Bo, and Logan were professional, kind, and informative in every regard. Will certainly make the 1 hour and 20 min. drive for our next vehicle. Highly recommended.
First Google review EVER! I called INFINITI to let them know I was going to stop in later that week and explained what I was looking for. I spoke with Jeremy who assured me that if I could make it in before Wednesday, he would make it worth my time.
Let me just say, I would have made a huge mistake if I didn’t trust him. I left that same day with a new car at an unbelievable price. From the customer service to the final car reveal (yes, they did a car reveal!), my experience was superb! 10/10 recommend.
... Read More Google - Apr 29, 2025
By far the best overall experience buying a car (a used one at that) for a long time. Everyone was very friendly and easy to work with! Pricing on their used vehicle and their trade in offer is very competitive making a great deal for both parties. Dylan is very easy going and a pleasure talking with. When it came to negotiating price, Bo was very fair and came to an agreement with no drama. All and all from walking in, to leaving with a vehicle it was less than 3 hours. Very quick process and I was on the road! ... Read More Google - Apr 8, 2025
Wanted to shout out Jesse the sales rep for helping me find a vehicle. Was looking for pictures of a truck on the lot because I don’t live very close to the dealership. By the end of that same day he sent me several quality photos of exactly what I asked for. What a champ
Had an amazing experience with Bo and with Jeremy phenomenal to work with thank you
Thank you to Jeremy, Jesse and Bo for the excellent customer service I received! I recently leased a new INFINITI. From the first email sent inquiring about my trade in to me driving away in my new car, I could not of asked for a more professional experience. Everyone I encountered that day was nothing but friendly, helpful and professional. From Jesse and Bo walking me through the trade in and choosing the perfect car to Jeremy helping me on the financial end and answering all my questions. The honesty I experienced with this group of guys was so appreciated.
We had a great experience at INFINITI! Dylan helped us find a car that we loved and Jeremy worked with us on the financial side of things! Everyone was super nice and personable! 10/10 recommend!
Mark and Jeremy were very helpful in the process of buying my new car! Everyone was incredibly nice and made it a very easy day. I would buy from them again!
They helped me when no one else would. They worked with me to get me into a something I like with what little means I did have. I would definitely recommend stopping in and meeting the staff. They work hard to try to find some means of transportation. When other dealerships said no INFINITI Of Akron said let us go to bat for you. I appreciate all of you and the hard work you put in.
Great car dealership. By far, the most honest dealership I have ever dealt with. My son and I both bought cars there this month. We ❤️ our new vehicles.
Good group of guys over in the service department. Rich was able to help get me some useful information over the phone. Cory the technician was knowledgeable and his analysis lined up exactly which what I had predicted was wrong with my vehicle based on my own online research. Jack was great, quick, and easy to work with for the logistics as they all worked on getting me back on the road again safely. I’d make the extra hour drive up here again if any other issues arise without hesitation.
Jessie was an amazing help! We appreciated all his hard work he’ll definitely go above and beyond to help you!
Great experience! Infinity of Akron took very good care of me! Bo and Dylan are AWESOME!!! These guys are so kind, hardworking and patient. They really listened to what I was looking for and DELIVERED!!!! I love my new car and I will be back to Infinity of Akron for my future auto purchases. Would totally recommend!
The whole infinity of akron was very helpful, from The salesman Logan Kessler ,all the way to the finance department. The team got me in and out, and I am riding off with a brand new vehicle .I’m more than pleased with the service and will recommend infinity of Akron to anyone 👍
I came here for regular maintenance and I must say. Rich, Jack and the crew were easy to work with, got me in & out and did an excellent job. After almost 2yrs purchasing my 2021 QX50, INFINITI hasn't disappointed me yet. From INFINITI of Beachwood to INFINITI of Akron very pleased and satisfied with all around great customer service.
Had my qx60 in for few issues and the service manager was very kind and welcoming. The technician took care of the problem and the whole experience was very pleasant. Thank you all
My wife and I had an excellent experience throughout our car buying process! After being at several dealerships; it was refreshing to have such a positive experience with Nick Valentine! Excellent from start to finish!
My experience with Mr. Nick Valentine, Jeremey and the GM was good. It was a straight forward day, I knew what I wanted when I came in, the cherry on top was Jermey was able to get me a better interest rate than my credit union. All in all I would recommend Mr. Valentine to anyone looking to purchase a car.
Bo and Jesse were amazing to work with. They were honest and had my best interest in mind!! Would recommend them to anyone -hands down!
Very reputable and honest dealer! Rich in the service department is very informative and knowledgeable! This is a place you will know you can trust!
I used INFINITI of Akron service dept for the first time recently to address a few warranty repairs on my wife's QX80. The staff was very friendly and knowledgeable. The service writer met us in the drive in bay, and carefully listened to our list of concerns, and then asked additional questions to be sure that our concerns were understood in detail. Our vehicle was repaired correctly, completely, and promptly the first time. My wife was elated at how well it drove on the 70 mile trip home. "Just like it's brand new again !" Were her words
... Read More Google - Jan 29, 2025
I had an amazing experience at INFINITI of Akron! Nick the salesman there helped me from beginning to end with my car purchase. He kept in constant communication which was very important to me. The sales manger Bo was great as well and they both worked on a deal for me on a car I love. The front desk secretary was very pleasant and helpful. You will definitely be in good hands here. Thank you guys so much!
I want to express my gratitude to INFINITI of Akron and especially Ryan Hancock for their exceptional customer service during a stressful time. After struggling to get the necessary repairs for my vehicle at my local dealership, I reached out to INFINITI of Akron last week. Ryan was professional, kind, and incredibly helpful from the very first call.
In just two phone calls, Ryan confirmed that they had the parts my car needed in stock and scheduled an appointment for me promptly, providing the reassurance and support I had been desperately seeking. While I ultimately had to cancel the appointment ... Read More Google - Jan 22, 2025
Amazing and friendly service and straight forward deal with Mark and Jeremy and Bo.
Met with Nick Valentine who was amazing! Love my car and treated wonderfully!
Nick was great! This was my best experience buying a car. First class service.
The guys where all great.
Nick was a ton of help!
Joe in parts department went above and beyond to help get me back on the road with a internet parts order. Much appreciated!
Went here have my 2013 INFINITI G37X Serviced & pickup some parts. The entire staff was knowledgeable, helpful, easy to deal with. Highly recommend have a INFINITI work done here. I do not have a INFINITI dealership near me. Worth the drive & time. Prices low than expected.
Nick Valentine is awesome to work with!
Great experience with INFINITI of Akron. I appreciated the kindness and care they provided while working on my car. Highly recommend!
Overall service was good, however, dropped the car off at 9:45 a.m. for oil change, tire rotation and a/c musty smell at times. Told them we would could be back around 1:00 to pick car up. They said they would call when ready or if there was a problem. Did not hear anything. Went back around 2:45p.m. and was told that they were running behind. Car was not done until 3:15. Everyone was very helpful and courteous, but communication about the delay would have been appreciated as we had a 3:00 appointment that we now were late for at another location.
My recent purchase was a very positive experience. Nick Valentine was on top of things from start to finish. He anticipated and answered all my questions, alleviating any apprehensions that I may have had, as this dealership is a significant distance from my home. Upon arrival all the paperwork was in order and the car was freshly detailed. Nick even took it upon himself to remove my license plates and pack them up for me. I never felt pressured to purchase any of the usual dealer add-ons. Chris (in Finance) explained all of the necessary steps and made sure that ... Read More Google - Jul 7, 2024
Nick, Dustin and Anthony really care about their customers displaying honesty and attention to what the customer really wants.
Very polite and friendly. Waited almost 3 hours for a diagnostic on 2 components (not mad about that) but to charge almost 400 dollars for no work done to my car is a little insane to me. Not a bad experience however.
Amazing service will definitely be coming back
I always have a pleasant experience at INFINITY OF AKRON
Hunter does a great job with service!
Have always had excellent service. Very professional and courteous staff! Recomend them highly.
The important part… getting the car fixed timely and properly gets 5 stars. Of much lesser importance…. “would you like to receive updates about your repair by text system” gets 2 stars. Folks I spoke to in the service department were friendly and helpful. Work was done as promised. Car delivered back to me on time and looking brand new. Much appreciated. Thank you.
Outstanding as Usual!!!!
Brought the car in for an oil, change tire rotation, and check out a noise in the front end. I was out of there in 45 minutes with a part ordered for cause of the noise. Waiting room was very nice coffee water TV very comfortable very clean very efficient and everybody very friendly.
Fast easy understanding and felt like family.
Friendly staff, Brady was professional and pleasant to work with.
I had an engine noise and took to the service department. They figured out it was an air filter not properly installed during my last oil change at a different place. Didn’t charge me for any parts etc just fixed the problem! I am only taking my INFINITI here for oil changes moving forward!
Very receptive to our needs and taste. Low pressure, nice, non of the old tired dealer tactics. Four thumbs up.
Amazing and hunter is wonderful
Service was outstanding!
The service was great. I was able to drop my car off early and pick it back up later with no issues.
Transmission started doing weird stuff had the dealership pick up my qx80 to see what was wrong. They determined I needed a new transmission and the price was going to be about 11 grand. (There was some other routine maint that was being done that was included in that price) I asked if they could do anything to help with that since my car was only 2 years old but does have 90k miles
In it, which made it be out of warranty. But this is the third brand new three seater I have purchased from them. They came back with a ... Read More Google - Apr 8, 2024
We had serious tire blowout 1 hour into our vacation and had to have our QX 60 towed to the Akron dealership to be fixed while on vacation. Fortunately, we had a second vehicle and continued on our trip. The Service department took care of everything and communicated well with us. Our car was waiting when we returned and they even fixed something unrelated to our incident.
I have never posted a review but felt the service team gave us peace of mind and we had a great vacation and their service was exemplary. Thank you and job well done from the ... Read More Google - Apr 5, 2024
Great and easy experience!
Thank you so much INFINITY OF AKRON for being so nice to me and providing me with a loaner until my car was finishes I could still make it back and fourth to work I have never felt so grateful and happy.I would recommend INFINITY OF AKRON to all of my friends and family your happy customer Rhonda Habeebullah 😁
It was wonderful working with salesman Brady. It was an easy process.
Good service and fast
Great dealership & service dept! Top notch customer service.
It was fine.
Kasey, Hunter and the entire service department are a pleasure to work with. Thanks again
Routine service on my 2022 INFINITI QX60 Autograph. Some places it’s not so “routine”. At INFINITI of Akron it was very routine. A self adjusting headlamp recall/update, oil change, tire rotation and checking on a slow leak. All was done within 2 hours & the service staff couldn’t have bent more friendly, polite and respectful. Well done INFINITI of Akron!
I had done an Internet search for a specific used vehicle. Infinity of Akron had one that was within my criteria. I met with Jesse Mlotkowski and Jacob Repp. I got a trade in allowance well within my ideal range. No pressure on their part and they just made my decision to purchase very easy . I had to reach out to two other dealerships and let them know that I was no longer looking. Infinity of Akron should be pleased with these courteous and professional members of their team. I am pleased to have been working with them.
The dealership was kind, courteous and efficient. I had numerous employees ask if I needed anything while I waited for my service to be complete
I waited for a few fluids to be changed and told about 1.5 hrs. 4.5 hrs later it was finally done. Not the best experience .
Jesse, Brandon, and Jake did an amazing job with the purchase of my new car. The transaction was seamless and not time consuming at all. I look forward to servicing my new car with INFINITI of Akron as well as doing additional business with this team again soon. Job well done guys!
Jesse and the rest of the staff were awesome. Excellent customer service.
Didn’t purchase my vehicle from here but my tire deflated while in Akron. Hunter in the service department was nothing short of amazing! They were able to swap my tire out and help me get back home! Environment was very friendly.
Had a scheduled Oil Change and Tire Rotation at 9am. It took almost 90 minutes- 1hour and 20 minutes to be exact. The last 3 times we've been here for service EVERYONE is different. The ONLY familiar face is the receptionist. I don't know what is happening at this dealership but the customer service and leadership are severly lacking. I also didn't get my car washed like the check-in guy, Hunter said I would. 😒 I can only hope that the service gets better.
Te service was great and the waiting area was smooth, such a great atmosphere and the service that was provided didn’t take long.
Great location, quick service, service department advisor was very nice and tended to my needs efficiently.
I have difficulties scheduling because of my job. The staff at IOA did their best to fit my repairs into my busy schedule and minimize my loss of work. Thank you!
Easy scheduling and great attention to detail.
Very helpful. Gave me a curtesy vehicle. Hunter kept me informed .